Confidentiality Policy

How we handle confidential information with care and professionalism

Policy Statement

VERIDIAN VILLAGE is committed to maintaining the confidentiality of all personal and sensitive information entrusted to us by service users, staff, and partners.

Information shared with us will only be used for the purpose for which it was provided, unless consent is given or there is a legal requirement to disclose it.

Scope of Confidentiality

Confidential information includes but is not limited to:

• Personal details of service users, tenants, and landlords
• Housing application information and assessments
• Medical or health-related information
• Financial information and payment records
• Safeguarding referrals and case notes
• Staff and volunteer personal records
• Internal business information

Information Sharing

We will only share confidential information when:

• The individual has given informed consent
• It is necessary to protect someone from harm (safeguarding)
• It is required by law or court order
• It is necessary to prevent a crime
• It is required by regulatory bodies

Where possible, we will inform the individual before sharing their information.

Breaches of Confidentiality

Any breach of this policy will be taken seriously and may result in disciplinary action. Breaches should be reported immediately to management info@veridianvillage.co.uk or by calling 0121 647 5347

All breaches will be investigated and, where appropriate, reported to the ICO.