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Privacy Policy
How we collect, use, and protect your personal information
Information We Collect
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• Name, email address, phone number
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• Profile photos and personal descriptions
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• Government-issued identification for verification
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• Payment information and billing addresses
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• Communication preferences
Usage Information
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• Search history and booking preferences
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• Device information and IP addresses
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• Website and app usage patterns
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• Location data (with your permission)
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• Cookies and similar tracking technologies
How We Use Your Information
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• Process bookings and payments
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• Facilitate communication between users
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• Provide customer support
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• Verify user identities for safety
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• Personalize your experience
Service Provision
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• Improve our services and features
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• Conduct research and analytics
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• Send important service updates
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• Comply with legal requirements
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• Protect against fraud and abuse
Business Operations
Information Sharing
When and how we share your information with others
With Other Users
We share certain profile information with hosts and guests to facilitate bookings, including your name, profile photo, and relevant booking details.
With Service Providers
We work with trusted third-party companies to help operate our platform, including payment processors, identity verification services, and cloud hosting providers.
Legal Requirements
We may disclose information when required by law, to protect our rights, or to ensure the safety and security of our platform and users.
Cookies & Tracking
We use cookies and similar technologies to enhance your browsing experience and analyze how our services are used.
Essential Cookies
Required for the website to function properly, including authentication and security features.
Analytics Cookies
Help us understand how visitors interact with our website to improve performance and user experience.
Your Rights & Choices
Access & Control
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• Access your personal information
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• Update or correct your data
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• Download your information
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• Delete your account
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• Opt out of marketing communications
Privacy Settings
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• Control profile visibility
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• Manage communication preferences
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• Adjust cookie settings
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• Limit data processing
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• Request data portability
Data Security
We implement industry-standard security measures to protect your personal information:
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• Encryption of data in transit and at rest
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• Regular security audits and testing
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• Access controls and authentication
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• Secure payment processing
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• Employee training on data protection
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• Incident response procedures
International Transfers
As a global platform, we may transfer your information to countries outside your home country. We ensure appropriate safeguards are in place:
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• Adequacy decisions from regulators
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• Standard contractual clauses
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• Binding corporate rules
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• Certification schemes
Contact Us
If you have questions about this Privacy Policy or how we handle your information:
Changes to This Policy
We may update this Privacy Policy from time to time. We'll notify you of any material changes by email or through our platform. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.